HOSPITALITY TRAINING

ELEVATE YOUR SERVICE FOR EXCELLENCE

EXCELLENCE IN SERVICE

Your hospitality team needs skills and knowledge to deliver the kind of exceptional service that creates memorable guest experiences. Our training programs develop professionalism, raise hospitality standards, and enhance customer satisfaction. 

  • Provide attentive, personalized service that exceeds guest expectations and leaves a lasting impression.

  • Improve your staff's wine service skills, including presentation techniques, wine pairing recommendations, and handling guest inquiries with confidence.

  • Promote effective communication, teamwork, and collaboration among your staff to improve guest interactions and a positive work environment

FAQs

  • My broad experience in yachting, course writing, and training has equipped me to create comprehensive seminars and workshops for hospitality and yacht staff. Years of serving as Chief Steward on luxury yachts worldwide and creating detailed courses have refined my expertise in 5-star dining delivery along with my ability to curate unforgettable experiences. Every aspect of the training and workshops, from wine education to steps of service, is meticulously planned to raise your skill level.

  • It's completely normal to feel uncertain about wine types, flavors, and serving techniques, but it’s important that you know the basics. Even if you don’t drink wine, you must learn the fundamentals. With the right wine education, you can gain confidence in your knowledge and skills, making wine selection and service a seamless part of your expertise.

  • Learning about wine will help you guide your customers to make choices they will love. Feeling self-conscious about wine knowledge is common, especially in settings where sophistication is expected. With wine education, you'll not only gain knowledge but also the confidence to handle wine-related situations with grace.

  • Choosing the right wine from a diverse wine list can be unnerving. Food pairing, budget, and personal preferences are all factors that come into play. Wine education gives you the skills to navigate these choices confidently, providing a memorable dining experience for your guests.

  • Wine education goes beyond personal enrichment—it's an asset that enhances your career prospects. By helping your guests make confident choices, your professionalism will shine through and can lead to more generous tips. It is not just about learning wine facts; it's about gaining confidence, delivering exceptional guest experiences, and advancing your career in the hospitality industry.

LEARN MORE ABOUT HOSPITALITY
READ ALENE’S BOOK: THE YACHT GURU’S BIBLE

The Yacht Guru’s Bible is an indispensable guidebook tailored for yacht crews, high-end hospitality teams, and enthusiasts curious about the world of megayachts. It offers a comprehensive insight into the intricate workings of life onboard these vessels. From protocols and etiquette to the art of exceptional guest service, Keenan’s expertise shines through as she navigates readers through the unique challenges and expectations of the yachting world. Packed with practical advice and insider tips, learn about the behind-the-scenes intricacies of these floating palaces.